Frequently Asked Questions

Yes! We deliver to selected countries worldwide. International delivery rates vary based on the destination and package weight. Delivery times range from 7–35 working days, depending on your location. Additional customs fees or import taxes may apply according to your country's regulations. Please contact our support team for specific international delivery inquiries.

Once your order is shipped, a confirmation with a tracking number will be sent to your WhatsApp number. You can track your package by clicking the tracking link and entering your order number. Tracking information is typically updated within 48 hours of shipment. (Applies to international orders only.)

For your convenience, we accept multiple payment methods, including Credit/Debit Cards (VISA, MasterCard, American Express), OnePay, Payzy, Bank Transfer, and Cash on Delivery (COD) for domestic orders. All online payments are secured with SSL encryption to ensure your financial information is protected.

Absolutely! Your security is our top priority. We use industry-standard SSL encryption and PCI-DSS compliant payment gateways to protect your credit card information. We never store full card details on our servers, and all transactions are processed through secure, verified payment processors.

If your order has not yet been processed, you may request a change to the payment method. Please contact us at info@naturista.lk or reach out via the WhatsApp number provided on our website for assistance. Please note that once an order has been processed and shipped, the payment method can no longer be modified.

We offer a 30-day return policy on most orders. To initiate a return, please contact our support team with your order number. Items must be unused, in their original packaging, and include all original tags. Once your return request is approved, a return label will be provided. After we receive and inspect the returned item, your refund will be processed within 2–4 business days.

If your order has not yet been shipped, you may cancel it free of charge. Please contact us as soon as possible at info@naturista.lk or via the WhatsApp number listed on our website. Once an order has been shipped, cancellation is no longer possible; however, you may return the item after delivery in accordance with our return policy.

We sincerely apologize for any inconvenience this may cause. Please contact us within 3 days of receiving your order and provide photos of the damaged or incorrect item. We will promptly arrange a replacement or issue a full refund at no additional cost to you. Your satisfaction is our top priority, and we are committed to resolving the matter as quickly as possible.

Yes, you can contact our doctor through the Naturista Prana Sathkara WhatsApp group. In this group, you can share your reports and receive medical advice directly from our doctor.

No, you can join the Naturista Prana Sathkara WhatsApp group and receive free medical advice even if you have not purchased a product.

Instructions for each product are available in the Product Information section on our website. Additionally, every product you purchase includes a leaflet with detailed usage instructions.

All our products are guaranteed to remain effective for at least one year. The exact shelf life may vary by product and is clearly indicated on the product packaging.

Usage times vary depending on the product, and detailed instructions are provided in the Product Information section on our website. For best results, it is recommended to use each product for the suggested duration.